Carter's Copywriting provides professional digital copywriting services. Read this policy before ordering.
Right of withdrawal
EU consumers have a 14-day right of withdrawal. By checking agreement at checkout, you waive this right once work begins, as permitted under EU Directive 2011/83/EU for digital services started at your request.
Cancellation before work begins
Cancel within 24 hours of payment before we receive your brief: full refund. Email hello@carterscopywriting.com with your order reference.
Cancellation after work begins
We refund the proportion not yet completed, less a 20% administration fee on the full order value.
Completed projects
Completed and delivered projects are non-refundable unless a material error exists that we cannot correct within 7 business days.
Processing
Approved refunds are returned to the original Stripe payment method within 7 business days.