FAQ.

Foundation package (up to 3 pages): 5 business days. Standard package (up to 6 pages): 10 business days. Complete package: agreed milestone schedule, typically 4-5 weeks. Rush delivery (48 hours) is available as an add-on for eligible scopes. All timelines start when the brief is complete and we have all required source materials.

Yes. We write in both English and Spanish. For projects that need content in both languages, each version is written for that language and audience rather than translated. Translated copy has a detectable flatness that does not serve the project well. Bilingual projects are quoted per language version.

One revision round is included in every package. Revisions are changes that bring the copy into alignment with the agreed brief. They are not unlimited rewrites or changes of direction. A revision note that says this section should lead with the guarantee rather than the feature is a revision. A note that says we have decided to target a different audience is a scope change.

Yes. If you have existing copy you are happy with, share it as part of the brief. We identify the patterns and replicate them. If you have a formal tone guide, include it. If you have neither and want a consistent voice across the project, consider adding the brand tone document add-on so the copy and the guide are written from the same brief.

A project brief covering the audience, the offer, the conversion goal and any existing copy or brand materials. If you do not have a brief, the intake call produces one. The more specific you can be about who reads the copy and what you want them to do next, the better the result.

Standard delivery is DOCX. We can also deliver in PDF, plain text or Google Docs format. For website copy, documents are structured to match the page and section layout for easy CMS integration. For email copy, we format to match the email platform if you let us know which one you use.

Yes, through the hourly support option in the package builder. You can choose between 1 and 10 hours at a set hourly rate. This covers revision requests beyond the included round, quick-turnaround additions to an existing project, and copy questions during the life of a project. The hours are quoted at project time and validated on the backend before payment.

Yes. All services are delivered digitally, which means geography is not a constraint. Most clients are in Spain but there are international clients in the mix too. The intake process and the project itself run via email, video call and shared documents. The only thing that changes for international clients is the billing currency, which stays in EUR for all European clients.